Contact Us
Have an inquiry, found an unsupported file format, or want to submit a technical privacy question? We'd love to hear from you.
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Thank you! We have received your inquiry details. You can also send this directly via your email client using the button below.
Direct Contact Channels
For file format issues, bugs, and questions about using the workbench.
For technical queries regarding our zero-server privacy architecture.
Frequently Asked Questions
Can I recover deleted metadata?▼
No. Once metadata is stripped by Zap Metadata, the markers are permanently excised from the file stream. We always recommend saving a copy of your original files if you may need the metadata later.
How can I test an unsupported format?▼
Select "Feature Request / New Format Support" in the form and tell us the file extension and generating software (e.g. Sony ARW, Canon CR3, TIFF, or AVIF). We prioritize new format additions based on community requests.
Does Zap Metadata offer an API?▼
Because Zap Metadata is an entirely client-side privacy tool with zero cloud servers, there is no remote cloud API. You can run all processing directly in browser environments offline.